How soon will I receive my package?
Your order is typically processed within 48 hours, which is 1-2 business days. Shipping times vary based on your location.
These are our estimates:
US: 7 to 12 business days
UK: 7 to 12 business days
Western Europe: 7 to 12 business days
Canada: 7 to 12 business days
Mexico: 7 to 12 business days
*This does not include our 48 hour processing time.
**All shipping times exclude customs/clearance de6
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use the number you received in the email on our "Track Your Order" page for real-time updates on your package's journey to track the status of your shipment from our website.
How do I know if my package was shipped and on its way?
When your order hits the road, we'll shoot you a shipping confirmation email with tracking details. Quick tip: peek into your spam folder — sometimes it hides there!
Important heads-up: the shipping confirmation doesn't mean your package is airborne just yet. Use the tracking system to pinpoint when it's officially on the move. Give it 24-48 hours from order time for the tracking status to get its update.
Why didn't I receive an order confirmation / shipping confirmation email?
First, peek into that sneaky spam, junk folder of yours. No luck? Hit up our team, and we'll send a confirmation your way.
My package shows as delivered, but I never received it?
We know how important your order is! We are happy to provide you options to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors to make sure it wasn't delivered to the wrong address by mistake (it happens). Speak with family, friends, house mates, roommates, apartment complex, etc., in the event they received it on your behalf. We also are familiar with those good ring camera inventions that come in handy for to catch those not so nice people that take things that don't belong to them.
Why isn't my tracking information updating; is something wrong?
It is normal that tracking info may experience delays. Give it a day or two to refresh. If issues persist and its been over a week, please contact us, and we'll investigate promptly.
How secure is my personal information?
GiftWonderHub adheres to the highest industry standards to protect your personal information.
Your credit card and personal information are encrypted during the transaction transmission process. Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.
Having trouble locating what you need?
Drop us a message with the details, and our team will get back to you in a timely manner. Don't forget to send your order number (if you've got one) as it will help with your inquiry.
